Replacing an internal feature toggle tool with LaunchDarkly enterprise feature management. Before Higher mean time to recover (MTTR) After Improved MTTR by 97% NPS scores increased in first year About Atlassian Atlassian is a well-known software company that aims to unleash the potential of every team. Best known for products such as Bitbucket, Confluence, Jira Software, Jira Service Desk, Hipchat, Statuspage and Trello, Atlassian currently serves more than 125,000 customers worldwide. Its products help teams organize, discuss, and complete shared work via project tracking, content creation and sharing, real-time communication, and service management. Challenge A few teams within Atlassian used an internally-built feature flagging system. It was primarily used to control feature releases,

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