A nonprofit supporting victims of abuse operated a hotline and 30 shelters with strict telecom requirements, including blocking caller ID and preventing address tagging. With telecom spending near $750K, they needed to cut $200K without reducing services. BCM One audited all lines, removed unused services, reduced carrier rates, and implemented the Sophia expense optimization platform to centralize billing. Savings reached $92.5K in year one and $310K in year two—far exceeding goals—while BCM One continued managing voice, Internet, MPLS, and toll-free services to support the organization’s mission.

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