Case Study

Barracuda Intronis Backup Eases Transition from VAR/Break-Fix to MSP Business Model

Barracuda Intronis Backup Eases Transition from VAR/Break-Fix to MSP Business Model

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Company: Computing Technologies Inc. Founded: 2006 Headquarters: Sterling Heights, MI Website: computingtech.net Specializations: Help desk support, Cloud-based BDR, Anti-virus, Office 365, hosted Exchange, SPAM protection, E-mail encryption, web hosting MSP Challenges • Previous vendor restricted control over backups • Extended downtime due to lengthy restorations • Limited feature-sets and capabilities made it difficult to sell BDR • Customers did not know who was providing BDR services which led to confusion over billing and technical support Barracuda MSP Solutions In transitioning from its previous BDR vendor to Barracuda MSP, Computing Technologies received: • A white-labeled, rebrandable customer portal that ensures there is no question in the mind of the customer as to who

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