Overview For nearly 50 years, the residents of northeast Florida and southeast Georgia have depended on Baptist Health for all their medical needs. With four hospitals, twenty clinics, and a home- health agency, among other facilities, Baptist Health is the region’s most comprehensive health -car e pr o vider. Baptist Health is committed to continually en- hancing patient care while keeping costs in check. When a quarterly review of operating expenses revealed that the IT department’s numbers were high, Baptist Health employed Reflection for the Web to cut desktop costs and improve patient care in the process. Challenge In addition to cost reduction, Ben McLarin, se- nior manager of information technology, had another issue he wanted to address. “Hospital administrators and

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