Kisco Information Systems – Case Study Banking on Customer Service Hudson United Bank uses fax technology to meet customer service expectations Hudson United Bank (HUB), headquartered in New Jersey, with offices on Wall Street, is a “community banking franchise with $7.5 billion in assets.” The bank “operates 206 branches throughout New Jersey, Connecticut, lower New York State and southeastern Pennsylvania and separates itself from the competition by providing a differentiated customer experience and its commitment to its tag line “Big Enough to Deliver. Small Enough to Care.” Since it was founded, the bank had been primarily focused on domestic operations. However, in 2002, HUB acquired part of the assets of the failed Connecticut Bank of Commerce (CBC), including a pri

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