www.queue-pro.com CASE STUDY QUEUE-PRO Banglalink (Orascom Telecom Bangladesh limited) The Queue-Pro Solution to its Customer Care Center BUSINESS AUTOMATION HELPS BANGLALINK IN MANAGING CUSTOMER FLOW IN MORE THAN 7 CUSTOMER CARE OUTLETS www.queue-pro.com CASE STUDY QUEUE-PRO The Customer "banglalink"(Orascom Telecom Bangladesh Limited) is the 6th largest mobile phone operator in the world. The Company (banglalink) began operations in Bangladesh in February 2005 and overtook to become the second largest voice and data network operator in the country with more than 25.49 million subscribers, integrated technology and maintaining largest portfolio

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