Corporate HQ 7550 IH 10 West Suite 940 San Antonio, TX 78229 (210) 340-0098 www.ylconsulting.com INDUSTRY BACKGROUND The speed at which a customer’s claim is processed has a direct impact on customer satisfaction and retention. A slow processing cycle can often be due to heavy manual processes and inherent inefficiencies that can have a very direct effect on operational costs. Apart from these internal challenges, a lag in claims processing

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