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BAE Systems

BAE Systems

Vovici
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Challenge An important aspect of ensuring that BAE Systems (baesystems.com) maintains its industry leadership and continues to expand its business with customers is to provide a very high level of support for its customers. Several years ago, the company invested in a new help desk system to support its extensive customer service operations, however it did not have any way to track the effectiveness or quality of support given by the techn

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