“I know the managers like Axonify because it gives them a better sense of their staff’s level of understanding. It helps them better manage their teams and better understand their strengths and weaknesses.” Q: How would you describe the role the fund administration plays at John Hancock? A: We have seven groups that are focused on certain areas of the business but work collectively. We have a tax team, a valuation team, a compliance team, and each of the managers of those teams is responsible for training and development and for the policies and procedures for their teams. Effectively, we are risk managers. We control risk and try to mitigate any risk. As a manager, I want to know that if I’ve got a policy or procedure in place, my teams are following it. Q: How do you and y

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