Case Study / UNO www.uno.com.do avaya.com Avaya Private Cloud Services Took the Number One in World Class Call Centers to the Clouds The solution implemented by Avaya Private Cloud Services allowed United Nearshore Operations; one of the most important call centers in Dominican Republic to keep its tradition of incorporating the highest technology to serve all of their local and international customers. Growing in Leaps and Bounds United Nearshore Operations (UNO) is a company dedicated to the call center business, located in Santiago, the second largest city in Dominican Republic. The company began operations in January 2004, based on the initiative of several investors of that city, who sought to diversify the portfolio of products and services offered in local and interna

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