KPMG LLP transformed its core legal intake process by leveraging ServiceNow's Legal Service Delivery platform, automating significant portions of their contract review and legal consultation workflows. This transformation addressed 157 business requirements, with 97.5% met through basic configurations, leading to a secure and efficient basis for contract reviews. The previous system was slow and disconnected, often requiring manual interventions. The new system enhances speed, visibility, and efficiency, allowing KPMG's Office of General Counsel and risk management professionals to collaborate seamlessly across the firm's audit, advisory, and tax practices. This transformation highlights the strength of KPMG’s alliance with ServiceNow in modernizing internal processes.

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