Case Study
Automation Of Appeals And Grievances Process Using Newgen’s Bpm And Ecm Suite
Case Study www.newgensoft.com Overview The Challenge The Solution The client is a leading Healthcare Payer organization in USA. The organization wanted to reengineer and automate the appeals and grievance handling process. Following are some of their key business concerns faced by the organization: ! Process is highly manual and compliance relies on manual monitoring to perform work that is audited by regulators ! Multiple lines of business (