AUTOMATING TASK MANAGEMENT TO REDUCE ERRORS

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managed manually via cumbersome spreadsheets and email communication. By eliminating manual steps, streamlining processes and ensuring greater visibility into each task, the CRO is now able to handle complex activities quickly and at lower overall costs. Pega’s rules-based engine integrates with two clinical systems and manages the department’s email, fax and paper-based com- munications internally and with external sites. Pega’s rich set

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AUTOMATING TASK MANAGEMENT TO REDUCE ERRORS

AUTOMATING TASK MANAGEMENT TO REDUCE ERRORS

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