A pharma firm needed to monitor safety risks in 60,000 annual human-bot calls, with peaks exceeding 2,000 in a day. Manual review was infeasible. IQVIA’s Detect Voice applied transcription, NLP, entity extraction, and safety ontologies to flag risks. The solution improved efficiency by 94%, handled volumes with 1.3 FTE versus 22 previously, and ensured zero missed events. During a surge, 9 FTE processed calls that would have required 204 staff manually. Detect Voice enabled compliance, scalability, and business continuity.

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