Case Study Friction-free Business Value Drug Mart is an association of 35 member shareholder stores, 11 Apple Drugs member stores, 11 Rxellence Professional Dispensaries and 300 affiliates. The association’s Central Office and Distribution Center are located in a 65,000 sf facility owned and operated by member shareholders. While members and affiliates share a common mission, they came to the association with disparate business processes and

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