Business Overview Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. The organization has demonstrated devotion to the cause as well as savvy business practices in achieving near-impossible goals. Each year, they support more than 250,000 New York children and adults in the move from crisis to confidence. Challenges Safe Horizon staff struggled to manage contracts and payment requests. The organization dealt with eight types of hard-copy contracts, each with different workflows and specific headers and detail sheets. The financial and legal departments needed to vet each contract, often sending it back to the originating team. Then, contract and payment requests needed to be approved by the purchasing department; those over $

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