Case Study

Atlanta’s Hartsfield-Jackson Airport

Atlanta’s Hartsfield-Jackson Airport

Pages 4 Pages

Case Study | Aviation CHALLENGE Ensuring a world class passenger experience for all 107 million annual visitors of the world’s busiest airport. The huge volume combined with the structural enormity of Atlanta’s economic crown jewel requires a small village to maintain. “Clean bathrooms are a must. ” Airports Council International (ACI) published its Airport Service Quality: Airport Cleanliness report (ACI-NA-ASQ), which identified washroom and terminal cleanliness as the two most essential infrastructure factors that impact overall passenger satisfaction. “Bathroom cleanliness is a big driver of satisfaction at airports, and if you want a pleasant experience, clean bathrooms are a must, ” said ACI’s Dimitri Coll. 1 SOLUTION ABM’s technology driven attentiveness to janitorial an

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