ATOC is made up of several divisions, many of which rely upon Software-as- a-Service (SaaS). Its customer experience operations division comprises of commercial activities and National Rail Enquiries (NRE). Handling an average of 2.5 million enquiries every weekday, NRE is undoubtedly the definitive source of customer information for all rail passengers. NRE provide up-to-the-minute information on train times, fares, reservations and service disruptions through a range of different platforms including their mobile application and website. Another of ATOC’s key divisions is Rail Settlement Plan (RSP). RSP provides and manages, on behalf of franchised train operating companies and ticket retailers, a range of centralized shared services enabling the provision of a GB wide rail ticket

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