Before starting on the Convoso platform, Ascent Mortgage Group was “burning through leads” - a negative outcome that resulted from the various call center applications and providers they were using. Almost immediately after Ascent Mortgage Group deployed Convoso’s contact center platform, they saw several improvements thatnot only helped them grow and hire an additional 25 agents without the need to purchase more leads, but also helped: Increase their contact rate on their lead lists from 40% to 70%, thanks to local caller ID functions and advanced workflow automation - Boost call volume capacity and streamline operations allowing them to placeover 10,000 calls each day

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