CASE STUDY ARUBA REMOTE ACCESS ENABLES HOME WORKING AS AUSTRIA’S EMERGENCY BREAKDOWN SERVICE SHIFTS GEAR IN RESPONSE TO COVID With over 3,000 calls each day, ÖAMTC’s open-plan Vienna call centre is usually buzzing. But the Covid pandemic meant that its 200 agents needed to work safely and securely from their new home office environment. SERVICES AUSTRIACASE STUDY ÖAMTC ENABLING CALL CENTRE FUNCTIONALITY AT HOME Since most employees, and especially the call centre agents, were no longer allowed to work in the open-plan office, there was only one solution: create a home office. ÖAMTC employees were no strangers to mobile work or to the home office. To start with, all recovery and rescue vehicles have been connected to the company network as proverbial ‘rolling offices’ for a lo

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