Case Study: Artis REIT OVERVIEW Artis REIT’s portfolio consists of industrial, retail and office properties in Canada and the United States. Artis REIT’s primary objective is to maximize total returns to its unit-holders. Returns include a stable, reliable and tax-efficient monthly cash distribution as well as long-term appreciation in the value of Artis’ units through the accumulation and effective management of a quality portfolio of commercial real estate. Chelsie Johnson, CCIM, is a General Manager for Artis REIT’s Minneapolis office. THE CHALLENGE Chelsie Johnson and her Minneapolis-based property management team had two major challenges they sought to solve with OneSpot: • Inefficient and error-prone management of service requests • Non-standardized and time-consuming quarterly pr

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