CHALLENGE A leading provider of outsourced customer service solutions for many of the world’s largest consumer-facing companies, Arise Virtual Solutions relies on a network of more than 5,000 self-employed home-based agents in the U.S. and Europe. To deliver high-quality service for all of its clients, Arise needed to replace its reliance on phone support and limited remote control tools with the best customer support solution available. • The solution need to be deployed to thousands of remote workers, which demanded simplicity, flexibility and ease of use. • Arise needed to offer immediate remote support to these personnel. • The company required a means of monitoring outsourced agents’ performance. SOLUTION Arise turned to LogMeIn Rescue for its remote support needs. Rescue is e

Join for free to read