Argenta’s Inspection Department benefits from consistent processes & increased performance with Pentana
Argenta’s Inspection Department benefits from consistent processes & increased performance with Pentana
2 PagesPentana Audit CASE STUDY Following the success of the Pentana auditing software within its Internal Audit and Risk Management departments, Argenta en Verzekeringsgroep turned its attention to transforming the operational performance of its Inspection team using the same software. With over 500 branches which need to be visited regularly each year, Argenta’s Inspection team was continuously battling issues during each visit, mostly related to their use of a series of manual, paper-based methods. Christel Van Camp, Process Manager within the department of Compliance and Integrity at Argenta, said: “Before the introduction of Pentana, our inspectors mainly used checklists and classifications in Microsoft Excel and Word to document their inspection results. Those were often based on
