ANGLIA CO-OP INCREASES SALES THE CHALLENGE Anglia Co-op was running a number of disparate systems in the business, some of them over eight years old and some of them paper based. In the furniture and department stores a large number of sales are conducted on the retail shop floor and this posed a number of challenges with the existing system set up. In a typical sales situation the customer would ask the sales consultant for a variety of information about the product or products they were considering. This included stock availability, alternative colours, accessories, delivery costs and warranty options. As stock is constantly changing it was impossible for the sales person to know the answers to all the questions withhout having to leave the customer’s side and look them up in one

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