CASE STUDY: Ancillary Products Add Value Changing the Course of an Undesirable History Situation: A customer was using a competitive ladle coating paste to protect their 2 kg (5 lb) cast iron ladle. Daily application of the ladle coating was required, with the consumption amount of approximately 10 grams (.3 oz). The customer was dissatisfied with the wear and short life of the ladle of less than one week. The customer was also experiencin

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