Case Study: Resolving an E-book Quality Puzzle Quality Issues Solved in 3 days As it turned out, the E-book devices produced by three suppliers failed to meet Amazon’s requirements. Since the company emphasizes on high quality, they conducted an investigation immediately but could not identify the cause of the quality failure. In response to this, they decided to seek help from an expert parterner. The company turned to ITQM, a joint vent

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