Corporate Headquarters 30 South Wacker Drive Suite 1400 Chicago, Illinois 60606 (312) 869-8500 www.hillardheintze.com Protecting What Matters ® © 2019 HILLARD HEINTZE LLC 190315 CLIENT SERVICE INDUSTRY CASE STUDY MISSING An Adult Daughter Disappears and Her Family Fears the Worst Client’s Challenge The call came in to Hillard Heintze late on a Friday evening from the firm’s key point of contact for a large family office with several hundred members. One well-to- do family’s adult daughter, who is an accomplished business executive, had been missing for more than 12 hours. She missed an important business meeting earlier in the day – which was highly out of character – and calls to her phone went straight to voicemail. Concerned about the threat of kidnapping, the family aske

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