Overview Amdocs is a service provider to the world’s ISP and telco carriers. Its global customer base includes over 250 service providers in devel- oped countries and emerging markets. Recent client work ranges from overseeing one of the world’s biggest billing migration projects, to managing a large back office consolidation, and even the creation of converged billing sys- tems. In total, Amdocs’ clients service more than three billion customers. Challenge The supporting Amdocs IT estate is vast and complex, spanning global software licenses, hardware management, monitoring and main- tenance. Amdocs is a long-time customer of Micro Focus® . “We’ve used Asset Manager for years, regu- larly customizing it,” says Oded Shein, program manager, Amdocs Management Information Systems

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