Amcal Max Doncaster East, VICCHALLENGES The Amcal Max pharmacy, in Doncaster, Victoria, is a busy pharmacy with three pharmacists and one dispensary technician working at any one time. Twelve months ago, the pharmacy’s dispensary was cramped and didn’t have enough storage space. The pharmacy was becoming more and more disorganised and ineffi cient as the business continued to grow. Kishor Khatri, the pharmacy’s owner, recognised the need to improve the workfl ow, but he also wanted to add a consulting and offi ce room without losing any valuable retail space. Kishor decided to review the traditional fi nger bay shelving in the dispensary and investigate options which would save space while adding effi ciency and accuracy to the dispensing process. ACTION After consulting w

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