Altitude's Predictive Dialer helps Raiffeisenbank to increase agents' productivity by 28% © Altitude Software Case Study – all rights reserved 2 Raiffeisenbank ZAO is a subsidiary of Raiffeisenbank International AG. Operating in Russia since 1996, the bank offers a full spectrum of services to private and corporate clients. The call centre of Raiffeisenbank with almost 800 agents operates from two sites between which the workload is

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