All Nice and Tidy! Digital customer and object files at EGW-Heimstätte (EGW Smallholding) These include everything ranging from infor- mation on the keeping of exotic pets, via the installation of wheelchair access ramps, up to the entire mail correspondence with tenants. In order to clear out the filing cabinets and to answer requests more quickly, all docu- ments that used to exist as hardcopies only – over 18,500 tenant files in total – where first digitalized and then stored electronically in windream. Significant time-savings thanks to digitalization The entire process of capturing the hard- copy documents took seven months – but that time was well spent. Now, each desired piece of information concerning customers, apartments and buildings is available at the click of o

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