Overview All-American Sports Posters (a division of All- American Publishing) focuses exclusively on helping high schools raise additional funding through uniquely designed full-color schedule posters, pocket schedules, and other prod- ucts. Advertising local businesses generates revenue, while communicating vital schedule information to each school’s community. A per- centage of the revenue is paid to the schools using a rebate system. Challenge All-American has over 300 employees. Its small IT department struggled to keep up with the support demand, as Benjamin Hare, Network Support T echnician at All-American, explains: “We run a central helpdesk and the logistics of it meant that if someone rang in with a prob- lem, a technician would need to run over to their desk and fi

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