Their five in-field service staff are better connected no matter where they are, using Jim2 Mobile app. “They have everything they need at their disposal. We can forward emergency jobs to the nearest team member with ease. As a result of the changes, we get fewer missed service calls, communication breakdowns and customer complaints,” says James. Since using Jim2, Aldgate Pumps have improved their cashflow. “As our processes improved, so did our invoicing. Invoices are getting out same day, and payments are prompt.” Their postage bill reduced too. “We finally had a working email function to send invoices. By being able to send invoices to multiple customer contacts, invoices get to the business owner and the accounts department where required. Our debtors have also reduced by 30

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