SUMMARY The Alameda County Fire Department (ACFD), serving a combined urban and suburban area of roughly 500 square miles with a daytime population of 394,000 people, relied primarily on spreadsheets and primitive bookkeeping methods to track equipment, apparatus, and work orders. Realizing that they could no longer rely on manual methods like voicemail, email, spreadsheets and hardcopy work orders, they began a search for technology to i

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