Overview One of Germany’s leading public-sector IT ser- vices providers, AKDB (Anstalt für Kommunale Datenverarbeitung in Bayern) offers a broad portfolio of solutions tailored to meet the needs of local authorities, covering among others finance, HR, social services, and prop - erty management. AKDB also provides a widely used e-government platform. Headquartered in Munich, AKDB employs around 900 people serving more than 4,700 customers. Challenge In recent years, local authorities have come un- der growing pressure to offer digital services to citizens, and streamline back-office processes to free up time and resources for core services. Erna Kraus-Schreieck, Head of the HR Solutions at AKDB, begins: “Many of our customers want to digitize and automate processes that are st

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