BUSINESS CHALLENGE AIA operates across a number of countries in Asia Pacific. They provide life, accident and health insurance, employee benefits, credit life and pension services, including mutual funds and annuities. With a core focus on improving operational efficiencies, the AIA Malaysia business was looking for a solution that would fully automate daily reconciliations of bank statements against their internal ledger, and fast-track identified exceptions whilst prioritising aging items, as well as expired or unpresented cheques. THE IMPACT OF MANUAL PROCESSES The main concern for AIA Malaysia was the monthly challenge to meet reporting deadlines due to the manual process in place to resolve reconciliation exceptions and disputes. The full reconciliation process was managed

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