Case Study

AI-Powered Analytics Ensures Customer Satisfaction At Liveperson

AI-Powered Analytics Ensures Customer Satisfaction At Liveperson

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Company: LivePerson Problem: LivePerson needed to track in real time massive amounts of business-critical data and metrics in order to ensure customer quality of service and 100% uptime for over 18,000 customers worldwide. But the data: • Overwhelmed their dashboards • Consisted of seasonal metrics • Couldn’t be managed with available tools Benefits of Anodot: Anodot ensures that LivePerson provides their customers with the highest levels of service quality. Anodot AI-powered analytics: • Identifies anomalies on seasonal data • Sends alerts on any anomaly • Quickly identifies issues that have a business or technical impact for fast resolution WEB BUSINESS CASE STUDY www.anodot.com | EMEA +972 545224085 | USA +14083061612 | info@anodot.com CHALLENGE: ANALYZING MILLION

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