Overview The main task of Agrarmarkt Austria (AMA) is the handling of assistance measures in ag- ricultural policy. AMA Marketing Ges.m.b.H. (specific business division) is responsible for the definition and implementation of various quality assurance programs and to promote the sale of Austrian agricultural products. This in cludes meat and meat products, eggs and meat poultry, milk and milk products, fruit, veg- etables and potatoes. Challenge AMA’s IT organization manages the roll-out of office suite applications, as well as Oracle and SAP modules, and custom-developed applica- tions for AMA users. As a long-time user of Novell solutions, when AMA realized years ago that distributing new software versions to its users was becoming a time-consuming task, Gerhard Dyduch, IT-

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