While now ranking as one of the National Law Journal’s 250 largest firms, Chartwell Law’s original foundation as a boutique firm continues to guide their focus on delivering excellent customer service. Their small firm roots influenced Chartwell’s initial selection of software solutions primarily designed for firms with fewer timekeepers. One of those technologies was a widely available on-premise practice management, billing, and accounting application, or PMS, that was ideal at the time of selection but could not sustain the firm’s rapid growth. As Chartwell expanded, their PMS’s non-relational database, inflexibility, and other limitations created challenges for the accounting department that stifled opportunities for further growth. Billers were forced to invent manual processe

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