Case Study / Affinion International For more information contact our Business Solutions Team: T +44 20 7920 2000 E business.solutions@jtglobal.com W www.jtglobal.com/business Connect with us: Search ‘@jt_business’ Search ‘JT Group Limited’ Contact details The implementation of an 80-seat outbound contact centre in the UK allowed Affinion to reduce the cost of customer contact which up to that point had been outsourced to external telemarketing contact centres. “It was much appreciated that JT have pulled out all the stops to meet our business go live date with flawless execution on the Contact Centre implementation.” Andrew Mutch - Director of Technology Operations Customer Endorsement

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