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Aero Energy

Aero Energy

NEC Corporation
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Case Study Aero Energy NEC Corporation of America www.necam.com Customer Aero Energy Industry Energy & Utilities Challenges • Distributed office locations • Multiple contact-center queues • High call-abandonment rates • Long customer hold times • Seasonal call volume • Limited visibility into contact-center operations Solution • NEC UNIVERGE ® Sphericall ® Contact Center NEC Associate: Atris, Incorporated (Oaks, PA) Results •

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