AEGON Scottish Equitable Impact 360 Success Story: CUSTOMER: AEGON SCOTTISH EQUITABLE INDUSTRY: Financial Services SOLUTIONS AND SERVICES: • Impact 360 ® Quality Monitoring* REGION: EMEA LOCATIONS: Edinburgh, UK NUMBER OF AGENTS: 500 RESULTS: • Being able to listen in to a call quickly • Bespoke training • Capturing the screens an agent was using showing how well agents are using/managing the system • Setting up a library of excellent calls for

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