About Kao Specialties Americas LLC Kao Specialties Americas LLC (KSA) is a chemical manufacturing company located in North Carolina. KSA has three major business segments: oleochemicals, performance chemicals, and specialty chemicals including imaging materials and aroma chemicals. ADSelfService Plus frees Kao Specialities' support team from the burden of password resets Business Challenges Noi Inthisane, an IT support and database reporting analyst at KSA, and her team were finding it dicult to handle their end users' passwords. Since end users of KSA had to use dierent applications for work and set a unique password for each application, administrators were struggling to manage the number of password requests they received. Inthisane and her team were looking for a solution that w

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