AO, the UK’s largest online-only electrical retailer, faced significant payroll challenges due to rapid growth and expansion, especially during the COVID-19 pandemic. With over 3,000 employees across the UK and Germany, AO required a modern, flexible payroll solution. They transitioned from ADP Freedom to iHCM2, allowing them to create a single, integrated system that streamlined processes, improved data accuracy, and ensured timely payments. The ADP solution provided the necessary support to handle fast-changing legislation, enhancing payroll security and efficiency, and enabling AO to maintain business continuity throughout the crisis.

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