Fujitsu Limited, a global technology company, modernized its aging approval system to enhance efficiency and support its mission of building a sustainable society. The old system, over 20 years old, hindered expansion and created bottlenecks due to the use of custom workflows across different Fujitsu Group companies. By adopting ServiceNow's platform, Fujitsu implemented a scalable, global workflow system that standardized approval processes, reduced lead times by 30%, and improved user experience for 120,000 staff members. This initiative is part of Fujitsu's broader strategy to promote agile management and support corporate reforms across its global operations.

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