Case Study: Administration Productivity, Capacity and Personnel Development Leading through Continuous Improvement © Case Study: Administration Improvements Background We are approached by a large, multi-national publisher who were searching for a new way to stimulate change in their organisation. Their key goals were productivity, capacity and personnel development. They were searching for a consultant to support a program of change for a number of departments over a number of months. Ideally they wanted a solution that could be run at various time periods throughout their financial year to tie in with departmental workloads. Some departments were available at similar times and had similar workload pressures so it made sense to keep them together as a workgroup. We t

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