Caswell, Inc., an online retailer based in Lyons, NY, transitioned from Everest Software to Acumatica ERP after encountering significant issues with their old system, including costly downtimes and upgrade problems. With only four weeks to implement a new solution, Caswell successfully adopted Acumatica in just ten days. This shift resulted in substantial improvements: invoicing times were reduced from a full day to one hour, IT support needs decreased by 10 hours monthly, and inventory management became more efficient. The automated processes and enhanced visibility also improved customer communication and eliminated previous IT headaches. Caswell plans to extend Acumatica to their other operations, anticipating over 15% annual growth.

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