www.colas.co.uk CASE STUDY Over the next  ve years, Highways England will make substantial improvements to the Strategic Road Network through an £11bn programme of investment. Highways England and its contractors are striving to make journeys more tolerable during this considerable and much needed programme of roadworks. Active Management of Diversion Routes In June 2015, Highways England’s began a ‘new approach to roadworks’ pilot scheme which ‘sets out roadworks to help improve customers’ experience and contribute to a safer environment for both them and roadworkers’. This new approach has elevated the ‘customer experience’ to new levels by use of additional journey time information, easily distinguishable signing and a more consistent overall approach. To c

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