Achieving Greater IT Performance and Effectiveness For more than a century, Abilene Christian University (ACU) has been educating students for Christian service and leadership throughout the world. ACU supports student success by making available the latest technology, including full wireless internet across campus, high-tech classrooms and computer labs, and a mobile-learning initiative. In 2001, ACU implemented the Banner® by Ellucian administrative system. Eleven years later, IT administrators considered Ellucian Application Management Services (AMS) to help optimize the system’s functionality. Ellucian’s AMS technicians are now responsible for administering all software patches and upgrades in addition to constantly monitoring the databases. “We were doing the wor

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