Challenge: J.S. McCarthy Printers has long prided itself on using the most accurate data to ensure the best operating conditions, turnaround times and customer service response. The 210-employee commercial printing fi rm has taken a progressive, systems-based approach to smart management and improvement. As part of its management approach, J.S. McCarthy sought a way to obtain better, real-time data to fi nd and fi x production errors as well as predict and prevent future problems based on data trends. Just as important, the company needed better ways to share information with production personnel who might not need to know all the details of specifi c print jobs but still needed an easy way to determine whether productivity was up to par and, if not, to quickly see which step

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